Medicina Comunitária e Educação em Saúde

Abstrato

Patients? Satisfaction with Health Education Services at Primary Health Care Centers in Riyadh, KSA

Nadia Asiri, Hoda Jradi, and Amen A Ahmed Bawazir

Objectives: The purpose of the study is to assess different aspects of patients’ satisfaction in relation to the health education services provided in Primary Health Care centers at a Major Medical Center in Riyadh, Kingdom of Saudi Arabia.
Research design and methods: This is a cross-sectional survey targeting attendees of PHC centers at Prince Sultan Military Medical City in Riyadh. A total number of 400 participants were enrolled in this study. Data was collected over a 5 months period (Dec 2012 to April 2013).
Results: The overall satisfaction reported with health education services was 68%. One to one education clinic was the most preferred method for delivery of health education. The majority of participants preferred the physician as a health education provider.
Conclusions: Findings from this study showed that our participants expressed a positive evaluation of the distinct dimensions of the health education services provided. However, services of health education were poorly attended in this institution. Barriers causing poor attendance were attributed to the shortage of trained health education staff, lack of time for the providers, cost, and misunderstanding for the role of the health educator.